Supportable claims
No invented clients, testimonials, logos, certifications, response times, usage figures, or affiliations.
Register / 06 Charter
Standards a visitor can use to challenge the directory.
These publishing rules explain what a NexDefend listing is allowed to imply. They are not certifications or service-level commitments.
Distinct public jobs
Support, recurring care, security review, advisory, and partner delivery remain separate buyer conversations.
Visible relationships
Owned domains are disclosed. Links are contextual and visible; there is no hidden text, cloaking, doorway content, or redirect mesh.
Accessible routes
Pages use semantic structure, keyboard-visible focus, readable contrast, labelled controls, and useful touch targets.
Destination-owned scope
Each destination states its own offer, pricing where approved, boundaries, availability, and next step.
No directory guarantee
A listing is not certification, validation, independent recommendation, or a promise of service quality.
Entry 07 The practical test
Can a visitor tell who owns the claim?
If a statement concerns service scope, price, availability, performance, or delivery, it belongs to the destination brand and must be supportable there. NexDefend may explain the route and disclose ownership; it should not manufacture proof for the destination.
Entry 08 Apply the charter
Questions a listing cannot answer for the provider.
The directory explains category and relationship. The selected provider must answer the engagement-specific questions.
What is included and excluded?
Ask for the actual people, environments, tasks, decisions, and dependencies in scope.
What evidence supports the proposed next step?
Request an appropriate artifact or explanation; a directory listing is not proof of delivery quality.
What price, currency, and term apply?
Only destination-published and confirmed commercial details should guide a purchase decision.
Who owns escalation and change?
Clarify how new facts, vendor dependencies, and out-of-scope work are handled.
Entry 09 Claim examples
Useful category language stops before unsupported proof.
Allowed orientation
“This route is intended for recurring Microsoft 365 management.” It describes a public job.
Needs destination evidence
“This service includes a particular cadence, deliverable, or price.” Verify it on the destination and in confirmed scope.
Not implied by a listing
Certification, independent ranking, guaranteed availability, performance, or customer satisfaction.