Guide G10 IT projects
An office move or system rollout needs a start date and an end date - not a retainer.
A new-site setup, an ISP cutover, a tenant migration, or a software rollout is a dated, deliverable-bound project. It needs a scope, an acceptance test, and a close-out - not an open-ended relationship. This guide helps name the deliverable before comparing a provider.
G10 · Entry 01 Recognize a project, not a relationship
A dated deliverable is a different conversation.
Something is broken today
Use support. A project route should not absorb an isolated, unrelated issue.
Nobody owns this on an ongoing basis
Use managed IT when the gap is recurring responsibility, not a dated deliverable.
There's a move, a cutover, or a rollout with a date
Use a scoped project when the outcome is bounded: a new site live, a migration complete, or a rollout finished.
G10 · Entry 02 Common project types
Know what “done” should look like before you start.
Office move / new-site setup
Network, Wi-Fi, phones, and workstations working at the new address by the agreed date.
ISP or circuit cutover
Old and new connections tested, a fallback window held, and no unplanned downtime during the cut.
Tenant or platform migration
Mailboxes, files, and permissions moved with a verified before-and-after count.
Software or hardware rollout
Every named user or device provisioned, with a defined rollback point if something fails.
G10 · Entry 03 Prepare the brief
Bring these facts to a project conversation.
- The trigger date: a lease start, contract end, or planned go-live.
- What must be true on day one for the business to operate normally.
- Every system, vendor, and account involved, with current owners.
- Who can approve scope, budget, and schedule changes mid-project.
- What acceptance looks like: the test or sign-off that marks it done.
- What is explicitly out of scope for this project.
G10 · Entry 04 What this covers
What this guide covers, and what it does not.
- In scope
- Recognizing a bounded, dated deliverable and the planning evidence it needs before a provider quotes it.
- Out of scope
- General contractor or facilities coordination, lease negotiation, and guaranteed fixed pricing without discovery.
- Possible next decision
- A scoped project engagement, or ongoing management once the new environment is stable.
G10 Next
Bring a dated scope, not a general request.
Compare project and advisory routes, then use the sample one-page brief so the first conversation starts with real specifics.